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How do I pay for my order by PayPal?
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How do I pay for my order with my virtual wallet?
My order didn't work, why not?
If I order several items, do I get a discount on the shipping fees?
How do I finalize my order and pay the buyer?
My item has been delivered but the sale isn't finalized, why is that?
How are the shipping fees for my sale reimbursed?
How much is your commission?
How long does it take to transfer the money from my sale to my bank account?
The item hasn't been sent, how do I change my shipping address?
The status of my order is "payment received", what does that mean?
I ordered my item using Videdressing services (Certified Luxury, Concierge Service, the "Back in Stock" area) and I have a question, who do I contact?
The seller hasn't sent my order, what are my options?
The tracking number for my item is incorrect. What should I do?
The seller hasn't sent the item I selected. What should I do?
I've selected the "hand delivery" option. How does that work?
I haven't received my parcel but the status is "delivered". What should I do?
There is a delivery problem with my parcel. What should I do?
I want to send an item using a different shipping method, is that possible?
The item is at the Post Office awaiting collection by the buyer. Can I be paid?
I haven't confirmed my item is available, what should I do?
I am going to be late shipping/delivering the item, how do I notify the buyer?
How do I modify an incorrect tracking number?
The delivery address provided by the buyer looks wrong. What should I do?
How do I cancel my sale?
How does the Certified Luxury option work?
I've noticed an issue in the delivery of my parcel. What should I do?
The seller says they haven't received an item that is showing as "delivered". What should I do?
I would like to return my purchase. What do I do?
Which brands do I return to Videdressing?
Which brands do I return to the seller?
I've sent my parcel back to the seller, how do I get my refund?
I've sent my parcel back to Videdressing, how long before I get a refund?
Why do I have to pay the shipping fees?
The buyer's return request has been accepted. How is the return carried out?
How do I notify the buyer of a different return address?
What is the tracking number for the item being returned to me?
My item is now appearing on "Back in Stock". What is that?
What does the status "awaiting verification" mean?
Can I find out the reason for returning?
Why is my item showing as checked and "not compliant"?
How do I change my item on the "Back in Stock" selection?
How do I get back an item returned to your offices?
I've received my returned item, how do I put it back up for sale?
The buyer has asked to return the item, will I be reimbursed for the shipping fees?
Why doesn't my promo code work?
My order didn't work, why not?
I can't upload my photos. Why not?
I can't add my bank details. Why not?
I'm not receiving automatic emails. What should I do?
How do I update my address book?
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How do I set my status to "away"?
How do I put an item up for sale?
The status of my item is "awaiting moderation". Why?
How do I change the price of an item?
How do I withdraw my item from sale?
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How do I put an item back up for sale?
What is your counterfeit policy?
How does the verified rating system work?
Are shipping charges included in my sales price?
How does the Concierge Service work?
I want my items to be on the homepage, is that possible?
The comments I posted haven't been published. Why not?
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