Your rights and obligations

When you use our site, you are likely to have a number of obligations and/or to benefit from certain rights and guarantees. This page is intended to inform you of these rights and obligations in order to avoid any abuse.

I. Your obligations on Videdressing

1.Are you a private or professional user ?

We remind you that you can be considered a professional seller in the following cases:

  • You sell items that you purchased for resale rather personal use ;
  • You sell items that you have created yourself ;
  • You sell a large volume of items on a regular basis ;
  • The sales you make allow you to generate profits and earn a substantial income.

We also remind you that when you sell goods you no longer want to keep, the income from these sales is not taxable except in special cases.

If you have any doubt about your professional or private status, we invite you to find out about the legal and regulatory provisions that can help you determine your status.

2. Obligations of the private seller

In accordance with Article 242 bis of the French General Tax Code, you may have to declare your income generated on our site and therefore be subject to employee-related and tax obligations.

We remind you that tax fraud exposes you to:

  • A tax adjustment resulting in the regularization of sums due (with late penalties) ;
  • Fixed fines ranging from 1.5% to 5% on unreported amounts ;
  • Penal sanctions:
    • Imprisonment (up to 5 years, excluding aggravating circumstances)
    • A fine (up to 500,000 euros, excluding aggravating circumstances)
    • A prohibition on practicing an independent profession or running a business
    • Deprivation of civic, civil, and family rights
    • Confiscation orders.

For more information, we invite you to consult the following links:

3. Obligations of the professional seller

3.1 Obligation to declare oneself professional

If you are engaged in a professional activity, you must declare a status of "Professional Salesperson" on our site and add your SIREN number in the space provided for this purpose. This information must be specified when creating your Videdressing store.

Otherwise, pursuant to Article L 132-2 of the Consumer Code which sanctions deceptive commercial practices, you risk a penalty of imprisonment for two years and a fine of 300,000 euros.

As a professional you must register:

  • At the National Register of Companies to obtain your SIRET number and the APE code of your activity ;
  • At the professional register corresponding to your activity (Commerce and Companies Register, Trade Register, etc.).

3.2 Obligation to declare income to social and fiscal administrations

As a professional, you have the obligation to declare your income generated on our site to the tax and social services.

We remind you that tax fraud exposes you to :

  • A tax adjustment resulting in the regularization of sums due (with late penalties) ;
  • Fixed fines ranging from 1.5% to 5% on unreported amounts ;
  • Penal sanctions :
    • Imprisonment (up to 5 years, excluding aggravating circumstances)
    • A fine (up to 500,000 euros, excluding aggravating circumstances)
    • A prohibition on practicing an independent profession or running a business
    • Deprivation of civic, civil, and family rights
    • Confiscation orders.

We also remind you that refusal to contribute to social security exposes you to a third-class contravention (up to €450) and, in the event of a second offense, a fifth-class contravention (up to €1500). Added to this penal sanction is the obligation to regularize the debt with respect to the social security administration (contributions due & late payments).

In addition, you may be ordered to pay benefits: Insurance funds that have paid long-term sickness benefits or work-related accidents may seek reimbursement up to the level of unpaid contributions and membership dues.

For more information, please consult the following links :

3.3 Obligation to comply with consumer protection law

If you are a professional who sells to consumers, you must comply with consumer protection law. In France, you must:

Use fair practices, as defined by Article L121-1 of the French Consumer Protection Code.

The commercial practices of your business used on our website must be fair, i.e. you must not use misleading or aggressive language to influence the consumer’s choice, or to convince them to contact you.

French consumer protection law recognises two types of unfair practices: trompeuses (misleading), and agressives (aggressive). For further information, see the following [in French]:

Provide consumers with required information

You must provide the following information clearly and comprehensibly:

  • your name or the name of your business, the address of your headquarters, and your SIREN (the official registration number or I.D. number of your business);
  • contact details: phone number and email address where the consumer can reach you;
  • essential characteristics of the goods;
  • total cost;
  • flat delivery fee, as stated in our General Terms;
  • payment terms, as stated in our General Terms;
  • delivery terms, as stated in our General Terms;
  • duration of availability (or unavailability) of essential spare parts (information can be obtained from the product manufacturer or importer);
  • consumer’s right to a “cooling-off period” ( time to consider cancelling the purchase).

The seller must provide the following information in writing or on any other durable medium, no later than delivery time:

  • confirmation of the above-mentioned information (e.g. name and contact details, delivery fee);
  • terms and conditions of the cooling-off period;
  • supplier address to which the consumer can make any claims;
  • information on product guarantee and customer service;
  • nformation on duration of availability (or unavailability) of essential spare parts.

For further information on your consumer protection obligations, see [in French]:

Comply with the consumer’s right to a cooling-off period (Articles L221-18 and following of the French Consumer Protection Code)

When a professional sells a good to a consumer, they must inform the latter of the terms and conditions of the cooling-off period (e.g. length of the period during which the consumer may rightfully cancel the purchase, starting point of the period, terms and cost of returning the product, refund).

If a professional seller does not provide the consumer with the required information on the cooling-off period, the period may be extended to twelve months and they may be fined up to €15,000 for a private individual, or up to €75,000 for a business entity.

II. Your Rights on Videdressing

1. Your rights as a regular user

In accordance with the General Data Protection Regulation (GDPR) in force since May 25, 2018, you have the right as a user of our site to the protection of your personal data.

For more information, please read our Privacy Policy.

2. Your rights when buying from an individual seller

2.1 Money back guarantee

On Videdressing, you benefit from a money back guarantee of 48 hours, for any order placed with a particular seller.

This guarantee consists in the possibility for a buyer unsatisfied with his order to declare, within 48 hours of receipt (including weekends and public holidays), his dissatisfaction and the reasons for his dissatisfaction according to the procedure described in Article 5 of the General Conditions.

2.2 Authenticity guarantee

Videdressing provides buyers with a Guarantee of Authenticity allowing the buyer to return his or her purchased item in case of doubt regarding its authenticity for a physical check in the Videdressing premises. The return may take place at any time, including after finalization of the transaction.

2.3 Hidden defects guarantee

In accordance with Article 1641 of the Civil Code: "The seller must honour the guarantee if the purchased item has defects that render it unsuitable for the use for which it is intended or reduce such use so much that the buyer would not have acquired the item or would have been only willing to pay less, had he or she been aware of the defects. »

The aggrieved buyer has the right either to obtain a full refund of the selling price as well as any additional costs incurred (such as delivery costs) for the return of the item, or keep this item in exchange for a reduction of the price. The buyer has the right to exercise this right for two years from the date of delivery and it is his or her responsibility to prove that the defect existed at the time of delivery.

3. Your rights when buying from an professional seller

3.1 Conformity guarantee

When you buy a product from a professional seller, the latter must guarantee against any lack of conformity existing before the purchase, i.e. when:

  • The item is not usable for the normally expected use of a similar good ;
  • The item does not correspond to the description given by the seller ;
  • The item does not have the qualities announced by the seller or agreed with you.

The defects may come from the goods itself, packaging, instructions, or installation when this has been the remit of the seller or carried out under their responsibility.

This guarantee applies only to movable items, such as consumer goods, and covers the refund or repair of the defective goods.

It should be noted that, in addition, the professional can offer you a commercial guarantee, which is optional. When a seller cites a "one-year guarantee" (or another term), this usually refers to the commercial guarantee.

In accordance with Article L217-7 of the Consumer Code, the legal guarantee of conformity is valid for two years from the date of delivery of the product to the buyer. It is recommended to the buyer to keep the proof of purchase during the whole duration of the guarantee in order to be able to activate it more easily in case of need.

The buyer must notify the seller of the defect within this period and any defect having occurred within two years from the date of delivery is deemed to have existed upon delivery, unless it is incompatible with the nature of the product itself.

When goods or a service are offered by a non-professional or a consumer, you do not benefit from the legal guarantee of conformity of the goods mentioned in articles L. 217-4 and following of the Code of the consumption.

3.2 Hidden defects guarantee

In accordance with Article 1641 of the Civil Code: « The seller must honour the guarantee if the purchased item has defects that render it unsuitable for the use for which it is intended or reduce such use so much that the buyer would not have acquired the item or would have been only willing to pay less, had he or she been aware of the defects. »

The aggrieved buyer has the right either to obtain a full refund of the selling price as well as any additional costs incurred (such as delivery costs) for the return of the item, or keep this item in exchange for a reduction of the price. The buyer has the right to exercise this right for two years from the date of delivery and it is his or her responsibility to prove that the defect existed at the time of delivery.

3.3 Right of withdrawal of the consumer (Articles L221-18 and following of the Consumer Code)

In accordance with Law 2014-344 dated 17 March 2014, known as Hamon Law and applicable to professional sellers, buyers dispose of fourteen days from the effective delivery of the article to withdraw, and an additional fourteen days to return the item to the professional seller.

To exercise the right of withdrawal in a valid manner, the buyer must inform Videdressing Customer Service within fourteen days by declaring his or her dissatisfaction on the Site from within his or her account: My Account > My Purchases > My Current Orders > Return Article.

The buyer can also choose to complete and transmit online the withdrawal form provided on the site. The form can also be included in the return package of the Article.

You will find this withdrawal form here.

If the buyer exercises his or her right of withdrawal, the professional seller must refund the goods (and their delivery costs) within fourteen days after the day of withdrawal or after recovery of the goods or receipt of evidence of the processing of their return. The return costs remain the responsibility of the buyer.

4. Right to assistance in case of dispute

4.1 Videdressing Support

If a dispute arises as part of a purchase from a particular vendor, you can submit a complaint to Customer Service by clicking here.

4.2 Mediation Assistance

For the resolution of any dispute following a purchase from a professional seller, Videdressing, through the Web site https://www.videdressing.us published by LBC France, adheres to the e-Commerce and Distance Selling Federation (FEVAD) and the e-commerce mediation service (60 rue la Boétie - 75008 Paris) whose contact details are as follows: 60 Rue La Boétie – 75008 Paris – contact@fevad.com.

The buyer will have the opportunity to be assisted by a Mediator, in the event that a consumer dispute in connection with an order made to a professional would not have been settled following an initial claim.

To this end, the buyer must make a written request to Videdressing Customer Service, in accordance with the provisions of Article L. 616-1 of the Consumer Code concerning the amicable settlement of disputes.

To find out about the referral procedure for the Mediator, click here.