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Help & Contact

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Frequently Asked Questions

Help! Do you have a question about our services or unsure about how it works?
Find all of our answers in our Frequently Asked Questions.

Buy

  • HOW CAN I PLACE AN ORDER?

  • IS MY PAYMENT SECURE?

  • HOW SOON WILL I KNOW IF THE ITEM I ORDERED IS AVAILABLE?

  • WHAT IS THE PAYMENT IN 3 INSTALLMENTS?

  • WHAT IS PAYMENT VIA PAYPAL?

  • I CAN’T PAY WITH MY CREDIT CARD. WHAT SHOULD I DO?

  • How do you pay online with your credit wallet?

MY ACCOUNT

  • How do I create an account?

  • I’ve forgotten my password.

  • How do I close my Videdressing account?

  • How can I contact Customer Care?

  • What types of emails will I receive when I register with Videdressing?

  • What are the various statuses of my order?

  • What is a Videdressing Credit Wallet?

Delivery - THE PURCHASER

  • How can I be sure I'll receive the item I've purchased?

  • What is hand delivery?

  • How much does delivery cost?

  • How can I track my delivery?

Delivery – THE SELLER

  • How can I be sure I will be paid once I send my item to the buyer?

  • What is hand delivery?

  • The buyer of my item hasn’t confirmed reception of the parcel. What should I do?

BACK ON SALE

  • WHAT IS BACK ON SALE?

COMMUNICATION WITH BUYERS AND SELLERS

  • How can I get in contact with the buyer or seller?

  • How do I leave a comment on a product page?

  • How do I send a message to the buyer or seller?

  • How do I send a message to the buyer or seller using the contact form?

  • How do I send a message to the buyer or seller from My account?

  • How can I view my communications with sellers and buyers?

  • What questions can I ask the buyer or seller?

  • Can I get Videdressing involved in my communications?

My Boutique

  • I ALREADY HAVE A VIDERESSING BLOG, WHY SHOULD I USE VIDEDRESSING.COM?

  • HOW CAN I POST MY ITEMS FOR SALE?

  • I POSTED ITEMS ONLINE, BUT THEY DON’T APPEAR IN THE CATALOGUE. WHAT’S GOING ON?

  • HOW CAN I DELETE OR EDIT AN ITEM FOR SALE?

  • HOW CAN I ADD/DELETE A PICTURE ON AN ITEM PAGE?

  • HOW CAN I LOWER THE PRICE OF AN ITEM FOR SALE?

  • I POSTED MY CONTACT INFORMATION IN THE COMMENTS SECTION OF AN ITEM I POSTED FOR SALE, BUT IT DOESN’T APPEAR.

  • HOW CAN I GET MY CLOSET SHOWCASED ON THE WEBSITE HOMEPAGE?

WHAT ARE OUR GUARANTEES?

  • How does the Money Back Guarantee work?

  • What are the steps in using the Money Back Guarantee?Who do I return my item to?

  • Who do I return my item to?

  • Why do i have to return the item to the seller?

  • When will I get my refund?

  • What happens to items returned to the seller?

  • Why do i have to return the item to videdressing?

  • When will I receive my refund?

  • What happens to items returned to Videdressing?

  • Can the seller collect their returned item?

  • Will i be refunded from the shipping cost ?

  • Which items are neither exchangeable nor refundable?

  • Can I use the Money Back Guarantee for hand delivered items?

  • WHAT ARE THE GUARANTEES AGAINST COUNTERFEITING?

  • What is Videdressing’s position?

  • Do you have a dedicated team to fight counterfeiting?

  • What is the Certified Luxury service?

  • What is the certificate of conformity?

  • What action do you take against counterfeit sellers?

SELLING

  • HOW TO SELL?

  • HOW CAN I POST MY ITEMS FOR SALE?

  • What are the tips for taking pictures of my items for sale?

  • What is the minimum sale price?

  • What are the tips for setting the price of an item?

  • What are the tips for setting the price of Luxury and High-end brand items?

  • HOW MUCH IS VIDEDRESSING.COM’S COMMISSION?

  • HOW CAN I BE SURE I WILL RECEIVE PAYMENT ONCE MY ITEM IS SHIPPED?

  • HOW SHOULD I SHIP THE ITEM?

  • WHAT IS HAND DELIVERY?

  • THE BUYER OF MY ITEM DID NOT CONFIRM RECEIPT OF THE PACKAGE. WHAT SHOULD I DO?

  • How long is the listing duration?

  • Why do I need to update my listings?

  • How do I relist my item?

  • How do I delete my listing?

  • How do I reduce the price of my listing?

  • What advice do you have for selling quickly and successfully?

Promotionnal Program

  • What does promotional program mean?

  • How do I opt in?

  • What are the advantages of the promotional program?

  • Is this program applicable at all times?

REFERRING A FRIEND

  • What is the refer a friend program?

  • I recommended my friends, how do I get my voucher?

  • I've been referred, how to I get my welcome gift?

  • How many people can I refer?

  • Can I transfer the value of my voucher to my bank account?